Cancellations & Refunds

Because our products are digital and personalised, we’re not usually able to offer cancellations or refunds once you've received access to your template. However, we understand that mistakes happen!

If you've placed an order in error and haven’t opened or edited the design in Corjl, please contact us straight away. If the template hasn’t been accessed, we're happy to cancel and refund your order in full.

Once a design has been accessed or edited, we’re unable to offer a refund.

If you need to make changes — like fixing a typo or updating a date — you can do this yourself at any time by clicking the original Corjl link in your email. The template will stay available for multiple edits until it expires.

Still need help? Get in touch via our contact form or email hello@paperlessquill.com