FAQs

Welcome! Here you'll find answers to some of the most common questions about our designs, services, and policies. If there’s anything else you’re wondering, please don’t hesitate to contact us — we’re always happy to help.

How will I receive my invitation or announcement?

As soon as you place your order, you'll receive an email from Corjl with a link to access your design. This usually arrives within a few minutes. You can personalise your invitation right in your browser — no software needed

Can I personalise the invitation myself?

Yes! All of our designs are editable through Corjl. You can change the text, and if you’ve ordered one of our Personalised Character invitations, you can also choose a character that looks like your child. Make as many edits as you need until it’s just right.

Can you adapt a design or create something bespoke?

Absolutely! We love creating bespoke invitations and cards. Just send us a message via our Contact form and we’ll work with you to bring your vision to life. Turnaround times can vary slightly, but we usually aim to deliver within 48 hours.

I made a mistake — can I go back and fix it?

Absolutely. You can return to your Corjl design at any time using the same email link. You can edit, update, and re-download your file as often as you like until the template expires (typically 90 days after purchase).

Do you accept international orders?

Yes! One of the best things about digital invitations is how easily they can be shared worldwide. Wherever you are, we’d love to help you celebrate.

Can I order an invitation in a different language?

Yes! You can edit all the text in Corjl, so you're welcome to personalise your invitation in any language you like. Just type your wording in when customising — it’s that simple.

Can I get a refund?

Because our products are digital and personalised, we can’t usually offer refunds once a template has been accessed or edited. If you've placed an order by mistake and haven't opened the Corjl file, please contact us right away — if it hasn’t been accessed, we can usually cancel and refund.

What format will my invitation or card be in?

All designs are high definition PNG files, sized 2340 x 5064 pixels — perfect for mobile screens.

What if I don’t receive the email from Corjl?

Check your spam or promotions folder just in case. If it’s not there within 10 minutes, please get in touch at hello@paperlessquill.com and we’ll resend it right away.

How do I send my invitation via WhatsApp?

  • Open the WhatsApp chat you’d like to send the invite to.
  • Tap the paperclip icon (Android) or + icon (iPhone) and select Gallery or Photo/Video Library.
  • Choose your invitation.
  • Before sending, tap the HD icon that appears in the top toolbar.
  • Select HD quality, then tap Send.

This will help your invite look crisp and clear when it’s received.