Frequently Asked Questions
Everything you need to know about ordering, personalising and sharing your Paperless Quill designs.
From choosing your design to sharing the finished piece straight from your phone, we’ve kept things beautifully simple. Find answers to our most frequently asked questions below.
ORDERING & PERSONALISATION
How do I order and personalise my design?
It’s really simple. Choose the design you love, place your order and you’ll receive a link to personalise it in Corjl.
You can change your details, have a little play until everything feels just right, then download your finished design ready to send. No special software, no waiting around - and you can do it all from your phone.
What can I change on my design?
All the important details are easy to personalise - names, dates, times, venues, RSVP details and all the bits that make the design yours.
If there’s anything else you’d like changed, just get in touch. We’re always happy to see what we can do.
Can you personalise my design for me?
Of course. If fiddling around with fonts and text boxes isn’t your idea of fun, leave it to us.
Add our Paperless Quill Finish to your order for £5, send us your details and we’ll take care of the rest. Professionally personalised orders are delivered to you within 24 hours.
Can you create something completely bespoke?
Absolutely - we love a good idea.
If you can’t quite find what you’re looking for, tell us what you have in mind. It might be a particular theme, colour palette, illustration or something completely different. We can create a design especially for you, from scratch.
The more unusual the idea, the better!
EDITING & DOWNLOADING
Where do I edit my design?
Once you’ve ordered, you’ll receive a link to your design in Corjl - our online editing platform.
There’s no software to download and you can personalise your design straight from your phone, tablet or computer. Make your changes, preview everything until you’re happy, then download your finished design.
Do I need to download any software?
Nope! Everything is done online through Corjl, so there’s nothing extra to download or install.
Just follow the link you receive after ordering and you can get started.
What file will I receive?
Once you’ve finished personalising your design, you can download it as a high-quality PNG, ready to share with your guests by WhatsApp, text, email or however you like to keep everyone in the loop.
Can I edit my design again after downloading it?
Yes - downloading your design doesn’t mean you have to get everything perfect forever! You can return to Corjl and make further edits while your design is still available to you.
So if a time changes, you spot a typo or Auntie Susan points out that you’ve put the wrong postcode, you don’t need to panic.
SHARING & PRINTING
How do I send my finished design?
Once you’ve downloaded your finished design, it’s ready to go! Save it to your phone and send it straight to your guests by WhatsApp, iMessage, email or whichever way works for you.
No envelopes, no stamps and no wondering whether something got lost in the post.
Will my design look good on a phone?
Absolutely - that’s exactly what our designs are made for. Our digital designs are created with phone screens in mind, so they look beautiful when they land in your guests’ messages.
For the best result, we recommend sending the original downloaded file rather than a screenshot.
Can I print my design?
Our designs are created primarily to be shared digitally, so the standard files are sized and formatted for screens rather than professional printing.
If you’d like a printable version, just get in touch. We can usually prepare one for you in the size you need.
Can I share my design on social media?
Of course! Your finished design can be shared digitally however suits your celebration - whether that’s directly with your guests or on your social channels.
Just bear in mind that invitations can contain personal details such as your address or phone number, so it’s worth checking what’s visible before posting publicly.
DELIVERY & TURNAROUND
How quickly will I receive my design?
If you’ve chosen one of our editable designs, you won’t be waiting around. Your Corjl access is sent automatically after purchase, so you can start personalising your design straight away.
If you’ve asked us to professionally personalise it for you, you will receive your download within 24 hours.
If you have ordered something bespoke, we will pre-agree a timescale before the order is placed.
I’ve ordered but haven’t received my Corjl link. What should I do?
First, have a quick look in your junk or spam folder - emails do occasionally like to hide in there.
If it’s still nowhere to be found, get in touch with us and we’ll help you track it down.
How long does the Paperless Quill Finish take?
Once we have all your details, we’ll get to work on making your design look just right and send the finished version back to you as soon as we can. This will always be within 24 hours.
How long does a bespoke design take?
Bespoke designs take a little longer, as we’re creating something especially for you rather than adapting an existing design.
Turnaround will depend on what you have in mind, but we’ll let you know the expected timescale before we get started - particularly if you have a date you’re working towards.
CHANGES, CANCELLATIONS & REFUNDS
I’ve spotted a mistake - can I change my design?
Don’t panic! If you’re editing your design yourself in Corjl, you can simply go back in and correct it while you still have access to the design.
If we’ve personalised your design for you, just get in touch and we will correct and resend your item.
Can I make changes after my design has been finished?
If you’re using Corjl, you can return to your design and make further changes while your editing access is still active.
If we’ve created or personalised the finished design for you, get in touch as soon as you can. Small changes are usually nice and straightforward; more substantial changes may involve an additional charge, but we’ll always let you know before doing anything.
Can I cancel my order?
Because our designs are digital products, things move rather quickly once you’ve placed an order. If you change your mind, please get in touch as soon as possible and we’ll see what stage your order has reached.
If you’ve already accessed, downloaded or received your digital design, we may not be able to cancel the order.
Do you offer refunds?
We hope you’ll love your Paperless Quill design, but if something isn’t right, please get in touch and give us the chance to help.
Because our products are digital and many are personalised, refunds aren’t always possible once a design has been accessed, downloaded or created for you. You’ll find the full details in our Refund Policy.